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#1 in Customer
Satisfaction. Every
quarter both DISH Network and DirecTV rank the customer
satisfaction of all their retailers nationwide. Northwest Satellite is consistently the ONLY retailer to obtain the
highest ranking of customer satisfaction in the area.
We are not a 1-800 number.
Whichever method a customer signs up with service through initially is who
they will
contact for technical issues. This means a lot of wasted
time with an automated system if you sign up through a 1-800
number. If you sign up through Northwest Satellite, you contact us directly
without having to wait a week or more for a technician to help
you. Most issues we can solve over the phone in a fraction
of the time of an inexperienced person in a call center.
Every day we have people tell us they regretted signing up
through a 1-800 number and wished we could help them instead of
a call center out of town.
The Satellite Experts Since 1984.
We have been offering satellite to our customer since 1984.
Northwest Satellite is older and more experienced than 98% of all satellite retailers
in the United States, so when you need us we are there for you.
We do
Commercial Installations. We handle approximately 70% of all commercial accounts
in the area. We also conduct the routine service at
all major hotels in the area. What this means to
you is that you get service that has met the high standards of
Hanford, Marriott, Tri-City Racquet Club, Legacy Square
Apartments, and many more.
More Details
We have our
own showroom. Want to speak to a real person face to
face? Want to see how the equipment works or see the
quality of picture. Stop by and we'll be happy to help. |
We are the one of the largest satellite retailer in
Spokane. So what does this mean? We have
built a reputation based upon honesty, integrity, and excellent
customer service. Just ask any customer of ours and we're
confident they will say the same. In fact, most of our sales come from
the referrals of our happy customers.
Our installers work for us.
Frequently installers are subcontracted out by out of town retailers
but our installers actually work for us. This means that if we
don't do it right we fix it at no cost to you. Northwest
Satellite specializes
in customized and high end needs so if it can be done, we can do it.
Offering
both DISH Network and DirecTV. Northwest
Satellite is one of the first
retailers in the area to offer both DISH Network and DirecTV.
If you call either provider they will tell you they are the best.
So what's the truth? We carry both because we want to
provide our customers an honest answer as to which is better. We can
consult with you about which provider fits your needs better.
No hidden fees. At
Northwest Satellite we strive
to disclose all details to our customers up front. This way
you are never left with costly surprises at the time of
installation or on your first bill.
BEST
Promotion Guarantee. If you find a better deal
anywhere simply bring the promotion into our office before you
sign up and we'll beat it.
We are better
looking than our competitors.
We're nothing great to look at, but have you seen what they look
like? |
